- Diagnose & troubleshoot a single issue
- NOTE: Requesting additional services not in the original request while on-site will result in extra charges

Frequently Asked Questions
1 What do I do if I'm not really sure what the problem is?
That's why we're here! Some customers prefer to book GWS LLC ! service. A tech will assess your computer remotely to either resolve the issue or to diagnose the problem. If your issue requires an in-home visit, we can schedule a follow-up service. GWS LLC Now! is a great value, immediate and available 24x7.
2 Can HelloTech replace my hard drive?
No, GWS LLC cannot replace your hard drive because we do not repair hardware. If your problem requires hard drive replacement, we can only diagnose the issue, not repair it.
3 My computer is very old. Can GWS LLC help?
GWS LLC can try to help, but sometimes repairing older computers is more costly than replacing the computer altogether. If your computer is more than 4-5 years old, consider your options. And if you need help setting up your new computer, GWS LLC is here to assist.
4 Can GWS LLC help to add memory to my computer?
No,GWS LLC does not add memory to your computer. Adding memory requires access to the inside of your computer, and GWS LLC does not provide hardware support. If the problem you have requires additional memory, we can only diagnose the issue.
5 What is included in the Computer Repair & Help service from GWS LLC ?
GWS LLC offers a comprehensive Computer Repair & Help service for our customers, and it includes the following: • Diagnosis and troubleshooting of a single issue • Instant support through GWS LLC NOW depending on the nature of your request
6 How much does GWS LLC Computer Repair & Help service cost?
GWS LLC Computer Repair & Help service begins at $79 for remote service, $99 for in-home service, and $0 for GWS LLC Home members. Additional charges related to problems your computer may be having are for covering the cost of troubleshooting. • If your computer starts, but crashes or freezes right away, this is an additional $30. • If your computer is making loud noises, this is an additional $30.
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